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Bring added value for your customers and many advantages to your business with VoipNow
Firmao is an independent Polish software vendor active on the Polish, German, and English speaking markets. The company’s flagship product, a CRM platform bearing the same name, targets SMBs eager to grow, yet lacking their own servers or in-house IT specialists. Therefore, they are willing to outsource.
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While delivering superior value to customers, Firmao's integration with VoipNow brought a lot of advantages for the vendor.
Major time and cost savings
Designing and developing separate software solutions takes time and money. Integrations alleviate all that effort. Having a unique codebase for all components and managing them from a single point of access has been helping Firmao be more efficient.
Accelerated growthgrowth
Offering CRM, VoIP, and e-mail as bundled services leads to more customers and increased ARPU. Customers that need a CRM solution, also need e-mail and telephony capabilities. Also, SMBs generally prefer to work with a single vendor due to lack of resources of handling multiple providers. This is why, Firmao can up-sell and cross-sell more efficiently to their existing customer base.
Larger visibilityvisibility
Having real-time access to all modules helps customers stay well-informed and make timely decisions. Information can be accessed instantly from almost anywhere, without wasting resources on extracting or fueling data from different sources.
Improved business flows
Automating daily operations such as handling orders, invoicing, and reporting, optimizes processes and saves on business costs.
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Firmao co-founder, Rafal Namiecinski
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