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To be able use VoipNow, you need to have a license. The license key is generated based on the Infrastructure ID of your VoipNow system. The Infrastructure The Infrastructure ID is explained down below.

The The License Management page page allows you to:

  • view the current license status and the utilization permissions
  • update your license

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User typeLicense typeSIP trunking status/No. of extensionsMaximum no. of SIP trunking channels
Business userAll license types (Owned, Leased and Evaluation)The number does not depend on SIP trunking being enabled or notEqual to the number of extensions the license is issued for, but no more than 100 
Service providerOwned license typeSIP trunking disabled0
SIP trunking enabledunlimited
Leased or EvaluationLicense issued for < 100 extensionsequal to extension limit
License issued for > 100 extensionsunlimited

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To set up license options, go to to Unified Communications →  Settings →  License Management. You will have to fill in some fields that are detailed below.

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The Last licensing server answer field refers to the answer received answer received on the last query from the license server. Click the Get license button to obtain a new answer from the license server.

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FieldDescription
VendorThe name of the license vendor, 4PSA or Parallels. Click the link to be redirected to the company's web page.
Software edition

The software edition, which determines the number of options the user can access: Service Provider  

License key numberThe current loaded license key number.
Licensing program

The licensing program the software belongs to. Several values are available:

  • If leased: Basic Cloud Licensing or Full Cloud Licensing.
  • If evaluation: Evaluation.
  • If express: Express.
  • If a sponsored licensing program: Sponsored First License Program, Sponsored for Non Profit Organization.
Maximum number of extensionsMaximum number of extensions that VoipNow will handle.
Maximum number of calling cards IDs

Maximum number of calling cards IDs that VoipNow will handle, as defined for the selected license type. Total number of existing cards is computed based on the number of active calling cards in the system.

e.g If the limit is 50 and there are 60 calling cards in the system,  from from which only 45 are active, then you can still add other 5 cards until the license limit will be reached.

Maximum number of callback callerIDs

Maximum number of callback callerIDs that VoipNow will handle, as defined for the selected license type. The total number of existing CallerIDs is computed based on the number of active callback CallerIDs in the system.

e.g. If the limit is 50 and in the system there are 60 callback CallerIDs from which only 45 are active, then you can still add other 5 CallerIDs until the license limit will be reached.  

Maximum number of SIP trunking channelsTotal number of SIP trunking channels allowed by the current license, computed based on the algorithm described above.
Enabled for Automation

If your license supports this feature (the value is Yes), the current server can be an agent in Automation and it can be used as a deployment server. The maximum number of customer accounts that can be added in Automation is given by the VoipNow license.
If the value is No, your license does not offer Automation support and the server cannot be used for enrollment.
The Evaluation license type does not offer Automation support at all. When this line is not displayed, the current server can be used as an agent, but the customer limitations are imposed by the VoipNow Automation license.
The VoipNow Automation installation offers standard support for one customer account. If the user requires more than one, than he/she must purchase the proper license.
If a user purchased a VoipNow license with Automation enabled and enrolled the server as an Automation agent, but later changed the license type to one that does not support this feature, then he/she will NOT be able to add customer accounts anymore.

License key expires onExpiration date for license key
Whitebox enabled

If your license supports this feature (the value is Yes), you are allowed to remove or to replace all the references to the VoipNow product from the application.

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Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 4.0 International.