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!John Meloche - MeloTel.jpg|align=left, hspace=10px, vspace=15px, height=200!
{4psaquotebox}_"We appreciate VoipNow because it's not just a standalone software. It's backed by the team of management and support staff and they are always developing on it to make it better. It has more features and functionality their API that allows for an amazing integration into any web-based CRM.”_ John Meloche, President of MeloTel Inc. {4psaquotebox}
h3. Background
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MeloTel focuses on providing hosted telephony and data services to commercial organizations. Since MeloTel was a beginner in the VoIP industry, they found it extremely important to offer competitive features and functionality.
The company's services are addressed to Telemarketing centers, customer support departments, and government programs, small and medium commercial establishments. The nature of their clientele includes call centers that require CRM integration for click to call functionality.
{4psapanelgreen}MeloTel is a National Phone, Internet, Hosting and Special Project Management company that provides services within all 10 provinces in Canada with one simple phone call. The company provides Voice over Internet Service as a hosted solution. It offers complete voiceover talent and production services and it relies on VoipNow to accomplish that.{4psapanelgreen}
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MeloTel focuses on providing hosted telephony and data services to commercial organizations. Since MeloTel was a beginner in the VoIP industry, they found it extremely important to offer competitive features and functionality.
The company's services are addressed to Telemarketing centers, customer support departments, and government programs, small and medium commercial establishments. The nature of their clientele includes call centers that require CRM integration for click to call functionality.
The challenge
For some time MeloTel worked to develop their own platform to allow them to control call flows, track and control users and billing. John Meloche, the company president, states that “It was daunting, and very expensive!”
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