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Excerpt
This page describes the Average Success Rate report, which displays both a graphical representation and a table with numeric information about the successful calls' distribution for the selected channel or for all the channels in the system.

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The table contains the distribution of successful calls. The following information is provided:

Disposition: Outcome of the call - Answered Answered calls, Failed Failed calls, Not Not answered calls, Busy Busy calls, Unknown Unknown calls, Not Not allowed calls, Total Total calls.
Calls: Number of calls for each specific outcome.
Percent: Percentage that each outcome represents out of the total number of calls.

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Show Average Success Rate between <start_date_time> and <end_date_time> for channel <channel_name>

Where:

<start_date_time>: Specify when the time interval for the current statistics starts. Mandatory format: yyyy-mm-dd hh:mm. Default value: the first day of the current month.
<end_date_time>: Specify when the time interval for the current statistics ends. Mandatory format: yyyy-mm-dd hh:mm. Default value: the current date and time.
<channel_name>: Choose the channel for the statistics.
- All - Displays the ASR for all the channels in the system.
- <channel_name> - Displays the ASR of a specific channel that you can select from those available in the system.
- System Internal - Displays the ASR strictly for the local calls. External calls will not be included.

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Click the Export icon in the upper right side of the screen.
Choose the columns to be exported and the output file format. If you choose to export the data to a Microsoft Excel file, the output will be a table with all selected columns. On the other hand, if you choose to export the data to a a .csv filecsv file, the output will be a list with the entire selected information in the following format:
Code Block
<disposition> <number_of_calls> <percentage>
After defining all preferences, click the the Save icon icon. You will be asked to confirm if you want to save the file to your computer or just open it.