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| How software integration brings superior value to your customers and a lot of advantages to your business |
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| title | Download as PDF |
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Firmao is an independent Polish software vendor active on the Polish, German, and English speaking markets. The company’s flagship product, a CRM platform bearing the same name, targets SMBs eager to grow, yet lacking their own servers or in-house IT specialists. Therefore, they are willing to outsource. |
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We are impressed with the value this integration brings to our business. VoipNow allowed us to integrate advanced VoIP telephony features with our customer relationship management solution and, thus, differentiate ourselves from our competitors. Firmao CRM Module and VoipNow Platform effectively complement each other, accommodating call centers, in particular, and small businesses, in general. Actually, we too have been using this integration inside our company, for our own business processes, and I can easily say it has transformed our workplace in a lot of ways.
Firmao co-founder, Rafal Namiecinski
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| title | VoipNow - Features Used |
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| - Click2Call
- Call History
- Call Recording
- CallerID
- Call Queues
- IVR
- Agents
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| - Advanced PBX telephony
- Modern API
- Customizable charging engine
- Role-based, multitenant design
- User-friendly interface
- Advanced real-time reporting
- Mobility
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