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This page describes how call recording works and how it can be set up on a Phone Terminal extension. |
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To set up the Call Recording feature, click on the Phone Terminal Setup icon and scroll down to the Call Recording fieldset.
Screenshot: The Call Recording section of the Phone Terminal Setup page
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Just enter any of the filters in the text box above the table and click the 
Search button. The system will remember the search criteria when a new search is performed and even after the user logs out.
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To remove any recordings, simply check the message in question from the Recording List and click on the Remove Selectedselectedoption at on the upper right.
Phone terminal keypad operations
Here are the operations available:
- One touch call recording with *1
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- : If your Call Recording feature is activated on your extension and you are involved in a phone conversation, you can record calls by pressing *1.
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- A custom sound file, previously selected in the VoipNow web interface, can also be played when call recording starts. In order to stop call recording, simply press *1 again.
- One touch conference recording with *0
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- : When you add a new conference extension, you must define its recording behavior using the radio buttons in
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- the Record conference conversations
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- settings. Here are the options available:
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- Always
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- : Allows all scheduled conferences to be recorded.
- Never
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- : Prevents scheduled conferences from being recorded.
- User's choice
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- : The new setting is displayed in
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- the Schedule Conference
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- page.
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- The Record conference conversations settings allow the user to choose their recording preferences.
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- Three options are available:
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- Never (no scheduled conference call will be recorded
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- ), When pressing *0
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- (the scheduled conference call will be recorded only
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- if *
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- 0 is pressed; to stop recording, you need to
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- press *0 again
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- ), All calls are recorded
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- (all scheduled conference calls will be recorded).
When involved in a conference started by yourself, you can record all conversations by pressing *0#. Please note that this is available only if you are logged in as admin. Otherwise, pressing *0# will render the available member count.
In order to stop call recording, you must press *0# again.
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Pressing *0# will record the conference only if you have selected the User's choice option for the Record conference conversations setting, which is available in the Edit Conference Extension page. |
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