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Excerpt

This page contains instructions on how to add limits and permissions to an Organization account.

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To configure the organization's permissions and limits, select the Choose roles and phone numbers checkbox in the Add Organization page and click OK. As soon as you click OK, the information on the newly created account is sent by email to the account owner (contact person), but only if the administrator had enabled the Organization account creation option from its Email Templates page.

Note

An organization that does not have its limitations and permissions set will have all the Permissions disabled and all the limits set to 0. The account expiration date is unlimited.

In the Roles and Phone Numbers for <organization_name> page, you are able to can make all the necessary settings.

An organization that does not have its limitations and permissions set will have all the Permissions disabled and all the limits set to 0. The account expiration date is unlimited.
Note
titleAbout permissions and limits for organizations using subscription

If you've created the organization using a subscription template, note that the organization will automatically be assigned the permissions and limits set in that template. However, if subsequently to creating the organization, the admin changes your service provider account levels and permissions, a system verification will be performed.

Upon verification, if the latest service provider account limits and permissions are smaller than those defined in the organization's subscription, the service provider's limits and permissions will be enforced on the organization account. Hence, the subscription will not be modified, but the organization will be restricted to the newly changed service provider account limits and permissions.

So, if you see a warning message next to the permissions and limits in the organization's Roles and Phone Numbers page, it's because they are conflicting with the latest service provider account limits and permissions, which ultimately take priority over the values set in the organization's subscription. 

Set permissions

This section allows you to enable or disable permissions on extensions, users management, or phone number management.

PermissionWhen Enabled
Additional Info
Roles managementThe organization can change the users' permissions and limits. 
Extensions and users managementThe organization can add and remove users from its account.

Even if this permission is disabled on its account, the organization can still edit the user's contact details.
Selecting the Extensions and users management checkbox will automatically select the Roles management and the Extension features management checkbox.
Extension features management

The organization can manage the extension's functions.

If this permission is not activated, the organization cannot enable/disable voicemail, call recording and conference features on Phone terminal extensions or change the queue size on Queue extensions.
Phone extension SIP management

The organization can use the provisioning features on its Phone terminal extensions, as well as set and view the Phone extension SIP management permission for their users.
The organization can choose the Allowed codecs option for Phone terminal extensions.

For more information on this topic, you may visit the Provisioning section.
SIP Trunking ManagementmanagementThe service provider will be able to activate SIP Trunking on an extension.

This permission cannot be activated unless Phone extension SIP management is active.
Charging plans managementThe organization is able to add, remove or change charging plan parameters.

These charging plans can be applied on its user accounts and are used for charging them.
Sound managementThe organization can manage, add, remove or modify sound and music on hold files, folders and languages. 
Phone numbers managementThe organization can assign public phone numbers to users from its own public phone numbers pool. 
UnifiedAPI management

The organization and its users can use UnifiedAPI and manage third-party applications that are allowed to access the system resources on their behalf, as resource owners.
Remote applications are able to handle local and external calls using these users and they are authenticated with the OAuth protocol.

This permission is not available unless the service provider that owns the organization has enabled the UnifiedAPI management option.
Even if this option is not enabled, the organization and its users will still be able to manage the SystemAPI.
When this option is disabled, the Call Events feature is also disabled for all the organization's extensions.
CallerID management

The organization can edit the CallerID of its users's extensions.

This also allows service providers organization owners to assign this permission to their child accounts users as well.

Furthermore:

PermissionDescription 
Allow to provision devices

Choose the provisioning permission level granted to the organization account . You can read more about it hereowner. Depending on your selection, the organization account owner will be able to add new SIP devices or not:

  • Modify - Can add SIP devices in his/her own context as well as in the context of his/her Users, regardless of their provisioning permissions.
  • View
    - Can add SIP devices in the Organization context, but can only assign them to Users with Modify permissions.
    - Can add SIP devices in the Organization context without assigning them as long as there are no Users with Modify permissions in his system.
    - Can add SIP devices in a User context on the condition that the User has Modify permission. Otherwise, he can't.
  • None - Cannot access the SIP Devices area as it is no longer displayed in the interface.

For more details on the organization account owner's rights to provision and manage SIP devices, please read this page.

 
Organization type

Choose the way that the organization's users interact:

  • Business: Users are part of a business organization. They can get in touch with each other.
  • Residential group: Users are part of a residential group. They are unaware of being part of a group, and cannot get in touch with each other. Choosing this option will hide the User is multi user aware option for all the organization's users.
 
Allow user level permissions and limits

Whenever an organization is created based on a subscription template, all its users inherit the organization's limits and permissions. 

If you want to enable customization of permissions and limits for certain users, you need to select this checkbox. This will allow you to adjust limits and permissions in the user's context (i.e. the Roles and Phone Numbers area).


Set limits

In this area, you can set limitations for the maximum number of users, extensions, mailboxes, etc. allowed for an organization account. You can also set an expiration date for the organization account.

When defining the maximum number of extensions and the maximum disk storage space, you need to take into account the values set for the service provider that owns the organization.

You get an error message when the number of extensions or the disk space maximum storage allocated to the organization exceeds the one allocated to the service provider.

The Unlimited checkbox might be disabled for certain options for which the service provider has some limitations defined in on their account.

Note

Where available, you can select the Unlimited checkbox if you do not want to restrict the organization.

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LimitDescription
Maximum number of usersThe maximum number of users that can be created by the organization account.
Maximum number of phone extensionsThe maximum number of Phone terminal extensions that can be created by the organization account.
Maximum number of queue extensionsThe maximum number of Queue extensions that can be created by the organization account.
Maximum number of IVR extensionsThe maximum number of IVR extensions that can be created by the organization account.
Maximum number of voicemail center extensionsThe maximum number of Voicemail center extensions that can be created by the organization account.
Maximum number of queue login center extensionsThe maximum number of Queue login center extensions that can be created by the organization account.
Maximum number of conference extensionsThe maximum number of Conference extensions that can be created by the organization account.
Maximum number of callback extensionsThe maximum number of Callback extensions that can be created by the organization account.
Maximum number of callback callerIDsThe maximum number of callback CallerIDs.
Maximum number of calling card extensionsThe maximum number of Calling card extensions that can be created by the organization account.
Maximum number of calling card codesThe maximum number of calling card Calling Card codes that can be created by the organization account.
Maximum number of intercom/paging extensionsThe maximum number of Intercom/paging extensions that can be created by the organization account.
Maximum public concurrent calls

Limits the number of active simultaneous calls between the organization account's extensions and any other public network destination. The value defined here cannot be bigger than the one set for the service provider and it restricts all the organization's extension accounts as well. Both incoming and outgoing calls are included!

Expand
titleClick here to see more info on public concurrent calls.

By default, when adding a new account, the Maximum public concurrent calls value is set to 1 as it is mandatory to allow at least one active call.

The Maximum public concurrent calls depends on the license type, as the sum of values given to this parameter for all the Phone terminal extensions in the system determine the total number of SIP trunking channels, which is limited according to your license.

Have in mind that if you set this parameter to Unlimited, then SIP trunking cannot be enabled on extension level from the Provisioning and SIP Preferences page. Therefore, if you want this feature to be used, then it is advisable to set the Maximum public concurrent calls to a value smaller or equal to the limit imposed by your license.

The maximum value that can be set by each one of the organization's extensions to their Maximum public concurrent calls parameter is the one set for the organization.

Example:
If the value set for the organization is 100 and 5 extensions are added to its account, then each of them is able to set its Maximum public concurrent calls to 100.
In case the total active concurrent calls of all the organization's extensions reaches the limit imposed to his account, VoipNow will play a busy tone to all the other calls over this limit. In other words, for the above example, only 100 concurrent calls are allowed on the channel for the organization, and the rest, up to 500, the maximum value for all the 5 extensions, is rejected.


Maximum internal concurrent callsLimits the number of active simultaneous calls between the organization account's extensions and any other internal network destination.
The value defined here restricts all the organization's extension accounts as well. Both incoming and outgoing calls are included.
By default, when adding a new account, the Maximum internal concurrent calls value is set to 1 as it is mandatory to allow at least one active call.
Maximum number of queue membersLimits the number of agent extensions that can be added to a queue belonging to this organization account.
Maximum number of mailboxesThe maximum number of extensions allowed to have the voicemail option enabled.
This limit is imposed to the organization, service provider and administrator(s). When the limit is reached, all voicemail specific fields are disabled.
Maximum disk space for voicemailThe maximum storage space reserved for voicemail messages. For a better quality, voicemail messages are stored in .mp3 format. For example, storage for a 60-second voicemail message requires 350k of disk space.
Maximum disk space for call recordingThe maximum storage space reserved for call recordings. For a better quality, call recordings are stored in .mp3 format. For example, storage for a 60-second recording requires 350k of disk space.
Maximum disk space for sound filesThe maximum storage space reserved for sound files. For a better quality, uploaded sounds are stored in .mp3 format. For example, storage for a 60-second sound file requires 350k of disk space.
Maximum disk space for music on hold filesThe maximum storage space reserved for the music on hold files. For a better quality, music on hold files are stored in .mp3 format. For example, storage for a 60-second sound file requires 350k of disk space.
Maximum disk space for received faxesThe maximum storage space reserved for received fax messagesstorage

Prior to VoipNow 5.0.0, each category of resources (voicemail messages, call recordings, sound files, music on hold, fax files) had a dedicated storage space. As of VoipNow 5.0.0, maximum storage represents the total storage space allocated to all the above-mentioned resources. If at least one of these former limits had an Unlimited value, then the maximum storage will be Unlimited as well.

Account expiration date
If you want to set an expiration date for the organization account, deselect the Unlimited checkbox and use the available text box to specify the number of days in which the account expirespress the calendar button. Click the date on which you want the account to expire.
When the organization account expires, all its user accounts expire as well.

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  • Available public phone numbers: The list contains all the unassigned public phone numbers in the system. To assign a public phone number to the organization, click the desired number and it will be automatically moved into the Assigned public phone numbers pool.
  • Assigned public phone numbers: This list contains all the public phone numbers assigned to the organization. To remove a phone number from the pool, click the desired number and it will be automatically moved back into the Available public phone numbers list.
    Have in mind that, when you unassign a public phone number that is used as a CallerID by a Phone terminal extension, you are also removing it from the CallerIDs list.

Click OK to set the permissions, limits and phone numbers for the new organization or Cancel to add the organization without saving the permissions and phone numbers.


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topics

Add an organization account

Manage an organization account

Check an organization's options



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voipnow300_client/clients/client_options

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