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Excerpt

To add an IVR context and set up Actions follow the recommendations below.

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  • Regular: This context is a container for one or more options, each one of them consisting of a sequence of actions
  • Entry: This is the context where the caller is directed when the IVR answers a call
Note

An IVR can have only one entry context that must have one or more actions defined for its start option (the option that is executed automatically without caller intervention).

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  • A: This column shows if the option contains actions or if the option is empty.
  • Option: The caller has several options. To define the sequence of actions associated with an option, click its name. For more details, see this section.
    • start: The sequence of actions executed when the caller reaches the context.
    • timeout: The sequence of actions executed when the caller remains inactive during the timeout time interval defined for the IVR.
    • invalid: The sequence of actions executed when the caller presses a key (0–9, *, #) which has no action associated with it.
    • 0–9, *, #: The sequence of actions executed when the caller presses the corresponding key on his phone pad.
  • Actions: The number of actions defined for the option.
  • Created: The date when the first action was activated for the option.

The context you have just created is similar to an empty container. To make it functional, you have to define some actions.

Edit an IVR context

To edit one of the IVR's contexts:

  1. In the Contexts table, click the name of the context you wish to modify.
  2. Modify the context's preferences by using the controls available in the Edit IVR Context section. For more details, see the Add an IVR Context section.explanations above. 

You can also edit the options associated to the context by modifying existing actions or by adding new ones. For more information, see the Add Action section.

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IVR

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operations



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