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To set and customize general preferences for the system, go to Unified Communications in in the side menu and click on the the Zero Priority icon icon, under the the Settings area.
Open the General tab on the left and you will be able to modify:
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| Field | Description |
| Number of seconds to call | The number of seconds a call rings before being redirected to the user's voicemail or before VoipNow considers the user as being unavailable. Default value: 30. |
| Maximum call duration | The maximum number of minutes allowed for a conversation. Allowed value: 1 to 2400. |
Welcome extension | The account owner can use this extension to post announcements for system users (e.g. an Interactive Voice Response). |
| Welcome sound | VoipNow plays this sound before connecting the caller to the Welcome extension. Use the the |
Allowed phone extension codecs | Codecs that the server can use in order to communicate with the phone extensions. |
| Default ping extension to check its status | The server checks extensions for presence regularly. If an extension does not answer in a predefined time, it is considered offline. |
| Send public CallerID on local calls, if any | The extension's public callerID will be displayed in internal calls as well. The public callerID can be set from the list of public phone numbers associated with the extension. It can also be the callerID of another extension on the same organization account. |
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- Server sends emails from address: Email address used for sending notification emails.
- In the 'From email' field appears: Sender for email notifications sent by VoipNow.
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- Maximum length of a voicemail message <x> seconds: The maximum length allowed for a voicemail message. Default value: 180 seconds. Allowed value: 3 to 600 seconds.
- Messages shorter than <x> seconds are not kept: The minimum length allowed for voicemail messages. All messages shorter than <x> will not be saved in the extension's voice mailbox. Default value: 3 seconds. Allowed value: 1 1 to 60 seconds.
- Maximum size of a message recorded by phone greeting <x> seconds: The maximum length allowed for voicemail greeting messages. Default value: 60 seconds. Allowed value: 3 to 180 seconds.
- How many seconds of silence before ending the recording <x>: VoipNow can end recording a message when the caller is silent for <x> seconds. Default value: 10 seconds. Allowed value: 3 to 60 seconds.
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