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titleIs VoipNow free?

VoipNow is free only during the evaluation process and is limited to 10 phone terminal extensions. This means that you will not be able to set up cial extensions like queue, IVR or callback. Also, during evaluation, VoipNow only works on one server. VoipNow Service Provider Edition 3 does not have any limitation on the extension number or extension type and it can be used in a distributed environment. More details here.

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titleWhat is the difference between VoipNow Service Provider Edition and VoipNow Cloud OnDemand?

VoipNow Cloud OnDemand is VoipNow Service Provider Edition delivered as a service (Saas). It is hosted in 4PSA's Cloud in US, Europe (East or West) and APAC (Singapore). While VoipNow Service Provider Edition requires installation on the customer's own infrastructure, Cloud OnDemand is instantly available from 4PSA's infrastructure.

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titleHow does VoipNow Service Provider Edition 3 and the Automation module billing/charging work?

VoipNow Service Provider Edition 3 handles call charging and allows you to set complex prepaid or postpaid charging plans, and configure fees based on your requirements. For example, you can set an initial credit available for calls (incoming or outgoing), you can set fixed prices or prices relative to your call cost and charge outgoing calls based on the selected time interval. All of this can be set from VoipNow's interface, in the System section -> Charging Plans.

The Automation module in VoipNow handles invoicing, online store setup, customer management, order management and order provisioning. The invoices issued by Automation include service charges (for a predefined period - which can be set to monthly) as well as the consumption from VoipNow for the said period. For new customers, invoices can also include a setup fee, if needed.

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title How can I upgrade VoipNow Professional?

If you are currently using a Cloud license, you can easily upgrade to VoipNow Service Provider Edition3. If you are using an older type of license or a business license, please contact sales@4psa.com before upgrading.

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titleWhat happened to VoipNow Professional?

VoipNow Professional has been replaced by VoipNow Service Provider Edition 3 (for highly demanding SP environments) and as a consequence, it has become EOL. The announcement is available here: http://www.4psa.com/support-newsid.html?id=435

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