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They explored other possibilities and little did they now that they have had a glimpse of VoipNow before implementing it, but it was white labeled. After further research they found VoipNow and it was “like a dream” as they were already familiar with the system's functionality and its features.
Their reason for choosing VoipNow over other products was that it was not standalone software. VoipNow has various APIs destined for developers to customize it to their needs. MeloTel were pleased that by using the API they were able to integrate VoipNow into web-based CRMs. Moreover, John Meloche also praises 4PSA for backing VoipNow with a competent management and support staff that are continuously working to make it better.
Implemented solution:
MeloTel's VoipNow servers are hosted within a data center and they deliver their services over the cloud.
The company has over 1000 clients and extensions. They use phone terminals, queues, IVRs, voice mail centers, conference, callback extensions, calling cards, intercom and paging extensions and log in centers.
They integrated VoipNow with various customer relationship management software products: Melochenator Software, DaFeeder and SalesForce. In addition to VoipNow, MeloTel also deploys proprietary Asterisk software.
Solution benefits:
After switching to VoipNow Professional, MeloTel has experienced lots of benefits:
APIs: 4PSA's VoipNow supports application development through APIs such as: CallAPI, SystemAPI and Business Zone API. They are flexible, cost-saving services that allow third-party software applications to do various operations that would otherwise have to be done manually.
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