“We appreciate VoipNow because it's not just a standalone software. It's backed by the team of management and support staff and they are always developing on it to make it better. It has more features and functionality their API that allows for an amazing integration into any web-based CRM.” John Meloche, President of MeloTel Inc.
MeloTel is a National Phone, Internet, Hosting and Special Project Management company that provides services within all 10 provinces in Canada with one simple phone call. The company provides Voice over Internet Service as a hosted solution. It offers complete voiceover talent and production services and it relies on VoipNow to accomplish that.
Background
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MeloTel focuses on providing hosted telephony and data services to commercial organizations. Since MeloTel was a beginner in the VoIP industry, they found it extremely important to offer competitive features and functionality.
The company's services are addressed to Telemarketing centers, customer support departments, and government programs, small and medium commercial establishments. The nature of their clientele includes call centers that require CRM integration for click to call functionality.
The challenge
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For some time MeloTel worked to develop their own platform to allow them to control call flows, track and control users and billing. John Meloche, the company president, states that “It was daunting, and very expensive!”
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Their reason for choosing VoipNow over other products was that it was not standalone software. VoipNow has various APIs destined for developers to customize it to their needs. MeloTel were pleased that by using the API they were able to integrate VoipNow into web-based CRMs. Moreover, John Meloche also praises 4PSA for backing VoipNow with a competent management and support staff that are continuously working to make it better.
Implemented
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solution 
MeloTel's VoipNow servers are hosted within a data center and they deliver their services over the cloud.
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Client and Reseller Management: A single instance of VoipNow runs on a server and serves multiple client organizations or tenants. A service provider can still deploy multiple VoipNow Professional virtual environments on the same physical machine, even if the software is multi-tenant.
About VoipNow Professional
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VoipNow Professional is the leading Unified Communications platform designed for the cloud. The software delivers enriched hosted PBX services that feature voice, video, presence, faxing, and instant messaging. The solution comes with a strong feature-set that allows Service Providers to target business customers, a powerful automation that reduces operational costs, and an unbeatable cost-effective offer.
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