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Problem


When accessing the web interface,  the error displayed in the picture below might appear. 
 


Solution

This means that either the PHP code that runs on that specific page has exited with an error or that a system error has occurred. Usually /usr/local/voipnow/admin/log/php_error.log reports the exact failure reason, as explained below.

  1. Interface error MySQL ERROR: Query error: 144 Table './voipnow/call_history#P#p2011010'
     

    This interface error is marked as crashed and last (automatic?) repair failed. To solve this, the call_history table must be repaired using the following command:

    repair table call_history;
  2. Interface error MySQL ERROR: Query error: 1267 Illegal mix of collations (ascii_general_ci,IMPLICIT)
     

    In this case, it is very likely that something was pasted and unicode chars were being used.

    If this is the case, please contact Helpdesk and report this issue.

  3. Possible disk space issue
     

    Verify you have enough free disk space (especially to the partition where /var/lib/mysql exists).

  4. Interface error MySQL ERROR: Query error: 1728 Cannot load from mysql.proc.

    This appears due to failed upgrade. To solve this, run the following:

    /etc/voipnow/.sqldb

    then this:

    mysql_upgrade -u`cat /etc/voipnow/.sqldb|awk -F ":" '{print $2}'` -p`cat /etc/voipnow/.sqldb|awk -F ":" '{print $3}'`

    For any other reported error, please contact Helpdesk.

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