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VoipNow is a business communication platform with advanced telephony features, video, presences, conferencing and faxing. |
VoipNow is a business phone and Unified Communications system designed to meet the demands of the most exigent and successful businesses.
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Benefits
Always available
A Unified Communications system that enables you to make voice and video calls, use conferencing, mobility, presence, IM, and other features.
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VoipNow sets you free from your desk phone, enabling you to take calls at any time and anywhere. With customizable incoming call rules, you decide where and when to be reached.
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With VoipNow Mobile's full encryption feature, you can make secure calls even with a BYOD policy in place.
Better sales and customer service
The system acts as a smart contact center. You can track the number of calls, call duration, how agents performed, and much more. The result: more satisfied customers.
Advanced
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telephony features list
Call encryption
Security and privacy should be a priority for every company. VoipNow uses a simplified encryption setup and supports a wide range of media encryption standards such as SDES and STLSDTLS-SRTP. VoipNow Mobile provides full encryption and uses signaling of encrypted and secure connection.
Call forwarding
When you’re not at your desk be sure not to miss important calls. With VoipNow, you can forward a call to another extension, to a landline, and even to your mobile phone.
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Using the call waiting feature, you can answer other incoming calls while you are in another conversation. Incoming calls will not get rejected, and your callers will not hear the Busy signal.
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To activate call waiting on your extension, dial *71. To deactivate call waiting on your extension, dial *70. |
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Easily transfer calls using the phone keypad. Transfer calls to your colleagues' extensions, or even to public phone numbers. Both blind and attended transfers are supported.
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For blind or cold transfers, where the call is transferred to given party, without any prior notice: Press #1 followed by the extension number where you want to transfer the call. For an attended or warm transfers, where the call is placed on hold then forwarded to a specific person: Press *2 followed by the extension number. The call will be put on hold and the system will place another call to the extension you selected. When you hang up, the call on hold will be automatically transferred. |
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Pick up calls ringing your colleagues' extensions. For example, your secretary can answer another employee's phone without leaving her desk.
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To pickup the first call ringing, dial *21. To pick up the call from a colleague's extension, dial *21 followed by your colleague's extension number (for example, *21102). Tip! You can also dial the last missed call, organization-wide, by dialing *66. |
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Calls can be parked in a private lot and picked up later, according to the parking lot preferences.
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To park a call, pressing #2 on your phone's dial pad and the system will announce the position of the call in the parking lot. To unpark the first call in the parking lot, dial *221 on the phone keypad. To unpark the last call in the parking lot, dial *229. If there are several calls in the parking lot, you can choose the one you want to pick up. If you already know the position of the parked call, dial *225 followed by the position If you don't know the position of the call in the parking lot, dial *225 from your phone keypad and the system will inform you about the Caller-IDs and their position in the parking lot. |
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Call recording can be event-driven (upon the press of a button) or unconditional (set up by management).
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| If call recording is set up to be event-driven, when in a phone conversation, you can start recording calls by pressing *1. If you wish to stop recording calls, press *1 again. If you have access to VoipNow's interface, you will be able to search through and listen to all your recorded calls under Assets >> Recorded Calls. |
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When you are busy, make sure that nobody disturbs you. This feature can be activated and deactivated straight from the phone terminal.
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Press *78 to activate the Do Not Disturb option. Press *79 to deactivate the Do Not Disturb option. |
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Never miss important messages when you’re out of office! You can personalize your voicemail using custom greetings (i.e. busy, unavailable, out of office, etc.) and you can access messages over the phone, remotely or in your inbox; voicemail messages can be sent to your email address as sound files.
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Dial *95 to manage your voicemail messages or *950 to enable/disable the voicemail feature on your extension. |
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Activate this option on your extension to hide your CallerID for outgoing calls.
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To activate anonymous calling on your extension, dial *85. To deactivate it, dial *65. |
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Take full advantage of Unified Communications using VoipNow. When voice is simply not enough, you can make video calls using VoipNow Mobile or a softphone on your PC/laptop.
Instant messaging
The Instant Messaging function in VoipNow supports presence, virtual cards, file transfers, collaboration, and more. A wide range of Open Source and free Jabber/XMPP clients are available.
Incoming call rules
Take control of your call flows. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, such as transfer to certain destinations. The ICRs improve privacy protection, automate tasks and increase user productivity.
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Since VoipNow also supports remote agents, your agents do not need to be in the office to assist your customers. All they need is access to a desk phone , softphone or mobile client such as VoipNow Mobileor softphone. Once authenticated, they will start receiving calls from the queue.
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