| Excerpt |
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This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad. |
| Table of Contents | ||
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Directory
Press *22 22 to access the company directory.
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| Phone Code | Operation |
|---|---|
| *96 | To log in the queue agent that owns the extension. |
| *97 | To log in any queue agent. |
| *98 | To disconnect the queue agent that owns the extension. |
*98Y | To disconnect any queue agent. |
*26Y 26Y | To pause an agent session. |
*28Y | To unpause an agent session. |
*999X | If you're a queue supervisor, to listen to active conversations. |
| *998X | If you're a queue supervisor, to whisper to agents registered in the queue. |
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| Phone Code | Operation |
|---|---|
#2 | To send an answered call to the parking lot. |
*221 | To unpark the first call found in the parking lot. |
| *225 | To unpark a specific call among several others in the parking lot. |
| *229 | To unpark the last call in the parking lot. |
Transfer
| Phone Code | Operation |
|---|---|
| #1FORWARD_NUMBER | To transfer the interlocutor to another extension. |
| *2FORWARD_NUMBER | To put the caller on hold and transfer the call to another extension. |
CallerID
| Phone Code | Operation |
|---|---|
| *85 | To place calls anonymously. |
| *65 | To deactivate the 'unknown caller' function. |
...
Press *74<rule_key_number> to activate/deactivate an incoming call rule.
Press *52 to test the extension’s connection with the server.
Press *94 to find out the day and time of the VoipNow system.
| 4psarelated | ||
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