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This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad.

Directory

Press *22 to access the company directory.

Call recording

Press *1 to record a conversation taking place on your extension.

Press *0 to record a conference taking place on your extension.

Conference

For moderator

Phone CodeOperation
*8<extension_number>To invite another extension to the conference.
*30To kick out all extensions attending the conference.
*31To kick out the extension that was the last to join the conference.

*21

To lock the conference so that no new member can attend.

*20

To unlock the conference so that new members can join.

*11

To mute all members, except for your own extension.

*10To unmute all members, except for your own extension.

For members

Phone CodeOperation
*1To mute/unmute the channel.
*2To enable/disable new member announcements.

*3

To find out who is available in the conference.

*7

To decrease the volume of the conference.

9

To increase the volume of the conference.

0

To repeat the entire menu.

#

To quit the menu and return to the conference.

Queue membership

Phone CodeOperation
*96To log in the queue agent that owns the extension.
*97To log in any queue agent.
*98To disconnect the queue agent that owns the extension.

*98Y

To disconnect any queue agent.

*26Y

To pause an agent session.

*28Y

To unpause an agent session.

*999X

If you're a queue supervisor, to listen to active conversations.
*998XIf you're a queue supervisor, to whisper to agents registered in the queue.

Extension virtualization

Press *30<extension_short_number> to virtualize your extension.

Call management

Pickup

Phone CodeOperation
*21To pick up any call ringing the organization.
*21TARGET_NUMBERTo pick up a call from any extension.
*21PARTIAL_NUMBERTo pick up a call ringing a specific extension.
*29To pick up last call ringing.
*29TARGET_NUMBERTo pick up last call ringing for the target extension.
*29PARTIAL_NUMBERTo pick up last matching call.

*66

To dial back the last missed call.

Parking

Phone CodeOperation

#2

To send an answered call to the parking lot.

*221

To unpark the first call found in the parking lot.
*225To unpark a specific call among several others in the parking lot.
*229To unpark the last call in the parking lot.

Transfer

Phone CodeOperation
#1FORWARD_NUMBERTo transfer the interlocutor to another extension.
*2FORWARD_NUMBERTo put the caller on hold and transfer the call to another extension.

CallerID

Phone CodeOperation
*85To place calls anonymously.
*65To deactivate the 'unknown caller' function.

Call waiting

Press *71 to activate the Call Waiting option.

Press *70 to deactivate the Call Waiting option.

Intercom|Paging

Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension.

Press <intercomextension_short_number><extensions_group_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.

Do not disturb

Press *78 to activate the Do Not Disturb option.

Press *79 to deactivate the Do Not Disturb option.

Voicemail

Phone Code
Operation
*95To manage voicemail messages.
*950 To enable/disable the voicemail on your extension.
*95EXTENSION_NUMBERTo make a direct call to an extension's voicemail.

#3EXTENSION_NUMBER

To transfer an active call to another extension's voicemail.

Password protection

Press *11 to block or activate a Phone Terminal extension using a password for protection.

Diagnostic extension

Press *011 to access the diagnostic extension, which allows you to find out details about several server parameters..

Other

Press *000 to listen to help messages from your provider. 

Press *74<rule_key_number> to activate/deactivate an incoming call rule.

Press *52 to test the extension’s connection with the server.

Press *94 to find out the day and time of the VoipNow system.


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