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VoipNow is a hosted PBX platform with contact center features: smart call queues, extension virtualization, advanced reporting and integration. |
VoipNow is a comprehensive cloud communications platform that can do it all: quick and efficient delivery of enterprise PBX, Unified Communications (voice, video, presence, instant messaging, faxing), contact center, conferencing and business mobility services. It has the ability to transform any contact center for the better.
If you’re a contact center provider thinking about how you can reinforce your portfolio of offerings, keep on reading to learn about VoipNow's contact center features and benefits.
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Benefits
- Distribute calls to agents based on their availability and improve customer experience with inbound call routing and IVR
- Improve agent training and performance through advanced reports, monitoring and whisper
- Increase flexibility and mobility with features such as FindMe/ FollowMe, extension virtualization, call routing customization
- Keep calling costs as low as possible with VoIP technology and smart call routing
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Calls can be easily filtered by destination, while complying with local regulations and increasing customer satisfaction.
Dial by extension
When calling through the IVR, inbound callers can reach specific agents directly by entering the agent’s extension number
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Your agents do not need to be in the office to assist your customers. All they need is access to a desk phone , softphone or mobile client such as VoipNow Mobile or softphone. Once authenticated, they will start receiving calls from the queue. The call confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.
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Extension virtualization
Hot-desking is easily achieved with extension virtualization. Any phone line in the system can be virtualized, enabling your teams to work in shifts and share the same desk and physical phone, while using their individual extension.
Reduce costs without compromising your level of control!
BYOD
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Reporting and integration
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