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VoipNow is a hosted PBX platform with contact center features: smart call queues, extension virtualization, advanced reporting and integration. |
VoipNow is a comprehensive cloud communications platform that can do it all: quick and efficient delivery of enterprise PBX, Unified Communications (voice, video, presence, instant messaging, faxing), contact center, conferencing and business mobility services. It has the ability to transform any contact center for the better.
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Your agents do not need to be in the office to assist your customers. All they need is access to a desk phone , softphone or mobile client such as VoipNow Mobile or softphone. Once authenticated, they will start receiving calls from the queue. The call confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.
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Extension virtualization
Hot-desking is easily achieved with extension virtualization. Any phone line in the system can be virtualized, enabling your teams to work in shifts and share the same desk and physical phone, while using their individual extension.
Reduce costs without compromising your level of control!
BYOD
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Reporting and integration
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