Your agents do not need to be in the office to assist your customers. All they need is access to a desk phone , softphone or mobile client such as VoipNow Mobile or softphone. Once authenticated, they will start receiving calls from the queue. The call confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.
Hot-desking is easily achieved with extension virtualization. Any phone line in the system can be virtualized, enabling your teams to work in shifts and share the same desk and physical phone, while using their individual extension.
Reduce costs without compromising your level of control!
With VoipNow's BYOD support and VoipNow Mobile, you can turn any mobile device into a business phone and give your agents the mobility they need.
Reporting and integration