This page contains instructions on how to manage a user account.
Change account status
The Users table allows you to change the status of a specific account with a simple click on any of the icons below:
Enabled
All local calls are permitted
Only incoming call are permitted
No calls are permitted
Disabled
The Global and Phone Account Status pop-up will be displayed listing the options available. For further information, read the Global and phone account status section.
Enable or disable web management interface access
This option refers to the user's permission to log in and use the VoipNow interface. Click the icon to enable/disable the web management interface access.
Allowed
Not allowed
Impersonate a user
The Impersonate feature can only be used for enabled accounts with web management interface access.
This option allows administrators to impersonate a user account, offering them the possibility to view the interface from a user's perspective. While impersonating the user account, the administrator can do all the things the user would normally do on its extensions, i.e. modifying the permissions and limits.
When you impersonate a user, the application changes the skin to the one used by the chosen account, if different from the one you are currently using.
To impersonate a user:
- Select the user from the table.
- Access the Impersonate link under the page title.
To return to the normal view mode, simply click the Return to My Account link located in the right panel at the top of the page, next to the Help icon.
Search for an account
The system will remember the search criteria when a new search is performed and even after the user logs out.
Manage user groups
Depending on your selection, the User Groups table can display:
- All the groups defined for the organization account the user belongs to, no matter if the user is assigned to them or not
- All the groups the user is assigned to
- All the groups the user is not assigned to
If you are searching for a particular group, you can use one or more of the available filters:
Find groups <name> where <user_status>
Where:
- <name>: Specify the name of the user group you are looking for.
- <user_status>: Select which user groups to be displayed:
- Does not matter - All the groups defined for the organization account will be displayed, no matter if it is assigned to them or not.
- I am not member - Only the groups the user is not assigned to will be displayed.
- I am member - Only the groups the user is assigned to will be displayed.
After you have decided on the filters you want to use, click the Search link to display only the user groups that match your search criteria.
Remove account
To remove a user account:
- Select the account and click the Remove selected link to access the Removal Confirmation page.
- To finalize the removal, you have to review the list, select the Confirm removal checkbox, and click OK.
To return to the previous page without deleting the account, click Cancel.
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