This page contains instructions on how to set up the Play Congestion rule.

Overview

When the Play Congestion rule is in place, VoipNow plays a fast busy signal (known in telephony as a congestion tone) to let the caller know that the call was unsuccessful.

Rule structure

The Play Congestion rule structure is:

<Play congestion> when CallerID <callerID_action> <number> and call is in time interval <time_interval>.

Add in position <rule_position>. Can be managed from the extension with keypad code <key_value>. <Do not follow> other rules when call is not completed.

Rule options

For detailed information about these fields, check the The Play Busy rule section.

The Hang Up rule

The Transfer To rule

The Cascade rule

The Authenticate rule

The Set Call Priority rule