Message waiting is set differently in the basic and advanced page. You need to set them both to no, and then set message waiting to yes from the basic page following the steps below.
Step-by-step guide
STEP 1: Click the Admin Login link to log in as admin in the web interface of your phone.
STEP 2: To reach the advanced settings section, click Advanced. If you want to get to the basic settings page, click Basic.
STEP 3: Select the extension tab for the extension you want to set, e.g. click the EXT1 tab.
STEP 4: From the Call Feature Settings section, set the Message Waiting option to yes.
STEP 5: Press the Submit all changes button.
If this solution is not working, you can try resetting the phone to factory default.
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