Service Provider's SIP Devices

This page contains instructions on how Service Providers can manage SIP devices.

Overview

When logged in the VoipNow interface, click on SIP Devices under Telephony Provisioning and you'll be redirected to the SIP Devices page.

The SIP Devices Inventory lists the following categories of provisioned SIP devices:

Devices owned by you or the admin.
Devices owned by or assigned to your Organizations.
Devices owned by or assigned to Users from your Organizations.

You can read more on the how to manage your devices in the Manage SIP Devices section.

Adding SIP devices

Each setting on the Allow to provision devices option of your account combined with those set at the level of your Organizations and Users influences your provisioning capabilities. The Allow to provision devices option is available in the Roles and Phone Numbers page of your account and can only be set by the system admin.

As a Service Provider account owner, you may add and manage SIP devices in your own context (i.e. in your SIP Devices page) and/or in the context of your Organizations and Users (i.e. in their SIP Devices page).

To add a SIP device, you must go to Telephony Provisioning → SIP Devices → Add New Device and follow the steps described in this page.

If "Allow to provision devices" for your account is	As a Service Provider
Modify	You can add SIP devices in your own context as well as in the context of your Organizations and Users, regardless of their provisioning permissions.
View	You can add SIP devices in your own context, but you can only assign them to Organizations and Users with Modify permissions. You can add SIP devices in an Organization context as long as that Organization has Modify permission. You can add SIP devices in a User context as long as that User has Modify permission. Otherwise, you can't.
None	You cannot access the SIP Devices area as it is no longer displayed in the interface.

Editing and removing SIP devices

While you're in the SIP Devices page, you can read-only and/or edit SIP devices. You cannot edit or remove devices that are read-only.

Your right to edit and remove devices depends on the provisioning permissions of your account and your child accounts (i.e. how the Allow to provision devices option is set) and on the ownership of the device.

If you want to receive tips on Edit permissions on mouse-over, click on My Interface button at the top right of the interface. This will open My Interface Settings page, where you need to select the Display tool tip option and press OK.

Here are the Edit and Remove permissions based on provisioning levels and device ownership.

If "Allow to provision devices" for your account is

As a Service Provider

Modify

You can edit and remove all listed devices. There are no restrictions.

View

You can edit devices provided that:

you or the admin owns them.
they are not assigned to any Organization.
you own at least one Organization with Modify permission (and at least one of its Users has Modify permission). Although you can edit such devices, you cannot remove them.

You can edit devices provided that:

you, the admin or one of your Organizations owns them.
they are assigned to one of your Organizations and that Organization has Modify permission.
at least one extension they are assigned to belongs to a User with Modify permission. Please note that while you can edit such devices, you cannot remove them. If the device is assigned to the extension of a User with Modify permission, you can also edit the Assigned Organization.

You can edit devices provided that:

a User with Modify permission owns them.
you own the Organization to which they are assigned. Please note that while you can edit such devices, you cannot remove them.

None

You cannot access the SIP Devices area as it is no longer displayed in the interface.

Please note that you can only Clear Assignments and Regenerate Files for editable devices! You cannot perform these operations on devices for which you have "read-only" permissions.

For more information on provisioning permissions at Service Provider level, please check this page.

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Overview

Adding SIP devices

Editing and removing SIP devices