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This page describes the representation of the resource used by the QueueAgent Service.

Agent resource

A queue agent is represented by the UnifiedAPI as a Agent resource.

JSON representation

The example below contains the Presence in JSON representation. All fields are fictitious.

{
  "agentNumber": "0003*210",
  "status": "0",
  "links": {"self":"https://x.x.x.x/uapi/extensions/@me/0003*210/queue/agents/0003*210"} 
}

Presence event fields

NameTypeDescription
agentNumberUAPI-Extension-Number | UAPI-Public-NumberPhone number assigned to a queue agent.
statusNumberThe agent's current status in the queue:
0 - Logged Out
1 - Online
2 - Paused

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