A queue agent is represented by the UnifiedAPI as a Agent resource.
The example below contains the Presence in JSON representation. All fields are fictitious.
Presence event fields
|agentNumber||UAPI-Extension-Number | UAPI-Public-Number||Phone number assigned to a queue agent.|
|status||Number||The agent's current status in the queue: |
0 - Logged Out
1 - Online
2 - Paused
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