| Excerpt |
|---|
| This page describes the representation of the resource used by the QueueAgent Service. |
Agent resource
A queue agent is represented by the UnifiedAPI as a Agent resource.
JSON representation
The example below contains the Presence in JSON representation. All fields are fictitious.
| Code Block |
|---|
{
"agentNumber": "0003*210",
"status": "0",
"links": {"self":"https://x.x.x.x/uapi/extensions/@me/0003*210/queue/agents/0003*210"}
} |
Presence event fields
| Name | Type | Description |
| agentNumber | UAPI-Extension-Number | UAPI-Public-Number | Phone number assigned to a queue agent. |
| status | Number | The agent's current status in the queue: 0 - Logged Out 1 - Online 2 - Paused |
| 4psarelated | ||
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