Page tree
Skip to end of metadata
Go to start of metadata
This document describes the UnifiedAPI requests that update phone calls.

Update PhoneCall requests

The requests below enable you to update an existing phone call. The following action are available:

RequestDescription
Park Parks a phone call.
UnPark Connects to a phone call that was previously parked.
OnHold Puts on hold an existing phone call.
OffHold Connects a phone call that is put on hold.
StartRecording Starts recording a phone call.
StopRecording Stops the recording of a phone call.
PickUp Picks up a phone call received on another phone terminal.
BargeIn Barges in on a phone call. Useful to communicate with queue agents.
Whisper Whispers on a call. Useful to communicate with queue agents.
Transfer Transfers a phone call to another phone number.
TransferToVoicemail Transfers a call to voicemail

  • No labels

Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 4.0 International.