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Phone Quick Setup

Phone Codes in VoipNow ​

This page lists all the phone codes with the help of which you can easily access phone terminal features from the keypad.

Directory ​

Press *22 to access the company directory.

Call Recording ​

Press *1 to record a conversation taking place on your extension. Press *0 to record a conference taking place on your extension.

Conference ​

For Moderator ​

Phone CodeOperation
*8<extension_number>To invite another extension to the conference.
*30To kick out all extensions attending the conference.
*31To kick out the extension that was the last to join the conference.
*21To lock the conference so that no new member can attend.
*20To unlock the conference so that new members can join.
*11To mute all members, except for your own extension.
*10To unmute all members, except for your own extension.

For Members ​

Phone CodeOperation
*1To mute the channel.
*2To enable new member announcements.
*3To find out who is available in the conference.
*7To decrease the volume of the conference.
9To increase the volume of the conference.
0To repeat the entire menu.
#To quit the menu and return to the conference.

Queue Membership ​

Phone CodeOperation
*96To log in the queue agent that owns the extension.
*97To log in any queue agent.
*98To disconnect the queue agent that owns the extension.
*98YTo disconnect any queue agent.
*26YTo pause an agent session.
*28YTo unpause an agent session.
*999XIf you're a queue supervisor, to listen to active conversations.
*998XIf you're a queue supervisor, to whisper to agents registered in the queue.

Extension Virtualization ​

Press *30<extension_short_number> to virtualize your extension.

Call Management ​

Pickup ​

Phone CodeOperation
*21To pick up any call ringing the organization.
*21TARGET_NUMBERTo pick up a call from any extension.
*21PARTIAL_NUMBERTo pick up a call ringing a specific extension.
*29To pick up last call ringing.
*29TARGET_NUMBERTo pick up last call ringing for the target extension.
*29PARTIAL_NUMBERTo pick up last matching call.
*66To dial back the last missed call.

Parking ​

Phone CodeOperation
#2To send an answered call to the parking lot.
*221To unpark the first call found in the parking lot.
*225To unpark a specific call among several others in the parking lot.
*229To unpark the last call in the parking lot.

Transfer ​

Phone CodeOperation
#1FORWARD_NUMBERTo transfer the interlocutor to another extension.
*2FORWARD_NUMBERTo put the caller on hold and transfer the call to another extension.

CallerID ​

Phone CodeOperation
*85To place calls anonymously.
*65To deactivate the 'unknown caller' function.

Call Waiting ​

Press *71 to activate the Call Waiting option. Press *70 to deactivate the Call Waiting option.

Intercom|paging ​

Press <intercomextension_short_number> to call all the extensions assigned to an Intercom/Paging extension. Press *<intercomextension_short_number> <extension_short_number>* to call only a particular extension assigned to an Intercom/Paging extension. Press <intercomextension\_short\_number> <extensions\_group\_ID>* to call a certain group of extensions assigned to a Intercom/Paging extension.

Do Not Disturb ​

Press *78 to activate the Do Not Disturb option. Press *79 to deactivate the Do Not Disturb option.

Voicemail ​

Phone CodeOperation
*95To manage voicemail messages.
*950To enable the voicemail on your extension.
*95EXTENSION_NUMBERTo make a direct call to an extension's voicemail.
#3EXTENSION_NUMBERTo transfer an active call to another extension's voicemail.

Password Protection ​

Press *11 to block or activate a Phone Terminal extension using a password for protection.

Other ​

Press *000 to listen to help messages from your provider. Press *74<rule_key_number> to activate an incoming call rule. Press *52 to test the extension’s connection with the server. Press *94 to find out the day and time of the VoipNow system.

Last updated: Jan 9, 2026