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Set Up System Preferences

Set Monitoring Preferences ​

This page contains instructions on how to customize system monitoring options.

Overview ​

To set and customize monitoring preferences, go to Unified Communications in the side menu and click on the Zero Priority icon, under the Settings Area area. Open the Monitoring tab in the side menu and set your preferences following the recommendations below.

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Please note that VoipNow will not attempt to restart a server that is down unless the corresponding checkbox was selected. The maximum number of restarts per day is 20. The administrator receives a notification email for each restart attempt.

Customize Role Monitoring Settings ​

To customize role monitoring settings, fill in the fieldsets below. Once you're done, click OK to save preferences. To return to the previous page without committing the changes, click Cancel.

FieldDescription
PBX Role monitoringAdministrator is notified by email when this service is down. Asterisk service handles the PBX system. System cannot function without it.
MySQL Role monitoringAdministrator is notified by email when MySQL database is down. System cannot function without it.
SIP Role monitoringAdministrator is notified by email when Kamailio server is down.
HubRing Distributed Database Role monitoringAdministrator is notified by email when Caching server is down.
Mail Role monitoringAdministrator is notified by email when Postfix server is down.
Web Management Interface Role monitoringAdministrator is notified by email when the VoipNow interface is down.
Infrastructure Controller Role monitoringAdministrator is notified by email when Controller performs infrastructure changes.
S3Queue monitoringAdministrator is notified by email when the S3Queue process is no longer running.
Send monitoring alerts to emailEmail address where notifications related to various monitored roles will be sent.
Allow system to send crash report to vendorIf enabled, 4PSA will receive an automatic report with data on the infrastructure, the operating system, and the system status at the time of the crash.
Last updated: Dec 4, 2025