Extensions

About Extensions

This area fully describes all the extension types available in the system, with specific references to how they can be managed and customized. You will learn how to access the extensions in the interface and perform the basic operation of adding an extension. Get insight on how it is possible to filter calls inbound and outbound. Some extension types have specific features. All of these are explained under each extension type.

Extension Management

• Add Extension
• Manage Extensions
• Extension Overview

Core Extension Types

Communication Extensions

• Phone Terminal Extension
  • Phone Terminal Fax
  • Phone Terminal Provisioning
  • Phone Terminal Queue Member
  • Phone Terminal Setup
  • Phone Terminal Voicemail
• Queue Extension
  • Add Local Agent
  • Add Remote Agent
  • Agent Status
  • Call Distribution Algorithm
  • Manage Queue Agents
  • Queue Report
  • Queue Setup
  • Queue Report/Agents Report
  • Queue Report/Calls Distribution Report
  • Queue Report/Queue Report Overview
  • Queue Report/Unanswered Calls Report
• IVR Extension
  • Add Action
  • Add IVR Context
  • IVR Operations
  • IVR Setup
• Conference Extension
  • Manage Scheduled Conferences
  • Schedule a Conference
• Voicemail Center Extension
• Intercom-Paging Extension

Specialized Extensions

• Callback Extension
  • Add Authorized CallerID
  • Manage Authorized CallerIDs
• Calling Card Extension
  • Add Card Code
  • Generate Card Codes
  • Manage Card Codes Credit
  • Manage Card Codes
• Queue Login Center Extension

Call Management

• Call Events
• Phone Call Events
• Incoming Call Rules
  • The Authenticate Rule
  • The Cascade Rule
  • The Hang Up Rule
  • The Play Busy Rule
  • The Play Congestion Rule
  • The Set Call Priority Rule
  • The Transfer To Rule
• Extension Call Screening