Queue Extension

Queue extensions are used in call centers along with phone terminal and IVR extensions. To set up a queue extension, go through the sections below.

Related Topics

• Add Local Agent
• Add Remote Agent
• Agent Status
• Call Distribution Algorithm
• Manage Queue Agents

Queue Reports

• Queue Report
• Queue Setup
• Agents Report
• Calls Distribution Report
• Queue Report Overview
• Unanswered Calls Report